6 通话有问题时 When there's a problem
听不清对方的话
I'm sorry, could you speak up, please?
不好意思，你能大声点吗？
I'm sorry, I can't hear you very well.
不好意思，我听不清您的话。
I'm sorry, the line's bad – could you repeat what you just said?
不好意思，线路很差，您能重复一下刚刚的话么？
没听懂对方的意思
I'm sorry, could you repeat that please?
不好意思，你能重复一下吗？
Sorry, I didn't quite catch that.
不好意思，我没听清。
Sorry, I didn't catch your surname.
抱歉，我没听清你的姓名。
I'm sorry, I didn't get that. Could you say it again, please?
不好意思，我没听到，您能再说一遍么？
I'm afraid I don't follow you. Could you repeat it, please?
不好意思，我没听明白，您能重复一下么？
I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?
不好意思，我好像没弄懂，您介意再解释一下么？

纠正对方的说法
Actually, it's 16, not 60.
事实上，是16，不是60.（着重强调引起困惑的词）
I'm sorry, but I think there's been a misunderstanding. The payment's due next week, not next month.
不好意思，但我认为这里有点误会。这笔账下周到期，而不是下个月。
I'm sorry, but that's not quite right..
不好意思，不是这样的……

确认自己是否理解正确
So if I understand you correctly…
所以如果我理解得正确的话……
When you say… do you mean…?
你说的……，是……意思吗？

学习完毕，我们再来一组小测试巩固一下。
1. Good morning. Can you put me __ to Susan Black, please?
a. back
b. on
c. through
c. put someone through：将某人接通到另一个电话。

2. I'm afraid that Dan is tied __ at the moment.
a. on
b. through
c. up
c. tied up: 忙着做某事

3. Can I read that __ to you? Your phone number is 00 44 ....
a. away
b. back
c. on
b. read something back：重复确认诸如电话号码之类的口信或者信息
4. I'm not sure if she's in yet. Hold __ and I'll check for you.
a.back
b.on
c.up
b. hold on：等等

5. Hang __ - let me get a pen. OK, so what's your number again?
a.in
b.on
c.up
b. hang on：稍等片刻，比hold on语气更随意些（more informal）。

6. If you get a nuisance call, just hang __.
a.on
b.through
c.up
c. hang up：挂断电话，也可以说成“put the phone down on someone”。
a nuisance call：骚扰电话。

7. It took me 30 minutes to get __ to customer service.
a.over
b.through
c.up
b. get through to a person：试图打通某人的电话

8. Can you get __ to me later today?
a.back
b.through
c.up
a. get back to someone：给某人回电话
（中国日报网)